Parcel claims, explained.

What you can claim

Three things are commonly recoverable: lost shipments, damaged shipments, and service failures such as late deliveries that violate a guaranteed service refund. Each has its own rules, evidence requirements, and filing window.

Why claims go unfiled

The money is real, but the process defeats most teams. Filing windows are short and unforgiving. Each claim needs documentation and follow-up. And knowing which shipments qualify requires tracking carrier rules across thousands of packages. Done by hand, it does not scale, so claims expire.

How to recover more

• Identify eligible shipments automatically from your tracking and invoice data.
• File within each carrier's window, with the right documentation.
• Track every claim to resolution and appeal denials.

This is exactly what automation is for. SimpleClaims runs the full lifecycle so nothing eligible expires unfiled.