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Guides  /  Parcel Claims  /  How to file a UPS claim
Guide

How to file a UPS claim.

The steps, the evidence, and the deadline.

If UPS loses or damages a shipment, you can file a claim for reimbursement. Here is the process and what you need.

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When you can file

You can file a UPS claim for shipments that are lost or arrive damaged. Each has a filing window, so act promptly once an issue is confirmed.

What you need

Typically the tracking number, proof of value (invoice or receipt), and for damage, photos and a description. Keep packaging until the claim resolves.

The faster way

Filing by hand across many shipments does not scale, and windows close. SimpleClaims identifies eligible UPS shipments and files them automatically.

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Frequently asked

What do I need to file a UPS claim?

The tracking number, proof of value such as an invoice, and for damage, photos and a description. Retain the packaging until resolution.

How long do I have to file a UPS claim?

There is a limited filing window that varies by claim type. Filing promptly matters, which is why automating the process prevents missed deadlines.

Recover your UPS claims automatically

SimpleClaims files and tracks them for you.

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