Stop reacting to parcel carrier rate changes. Start outrunning them.

ParcelPulse continuously monitors carrier announcements, pricing changes, policy updates, and market developments that could affect parcel shippers.

When a relevant change occurs, ParcelPulse analyzes the potential impact on your shipping contract and shipment profile, then provides clear recommendations for how to minimize cost exposure.

In simple terms, ParcelPulse answers three questions:

• What changed?
• How does it affect our contract and shipping costs?
• What should we do about it?

ParcelPulse is forward-looking. It monitors carrier changes and helps you protect your contract before costs hit your invoices.

ActiveAudit and SimpleClaims are recovery products — they catch billing errors, service failures, and lost or damaged shipments after the fact. Most ShipScience customers run all three: ParcelPulse to protect the contract, ActiveAudit to recover billing errors, and SimpleClaims to recover lost and damaged freight.

ParcelPulse is designed for high-volume parcel shippers that already manage their own carrier relationships.

Typical customers include:

• ecommerce brands
• omnichannel retailers
• 3PLs / warehouses
• manufacturers
• industrial distributors

Companies that benefit most typically:

• ship hundreds of thousands to millions of parcels annually
• maintain negotiated carrier agreements
• have internal logistics or transportation teams

ParcelPulse tracks a wide range of developments that can affect shipper costs, including:

• accessorial fee changes
• dimensional weight policy changes
• General Rate Increase (GRI) updates
• service guide modifications
• new pricing structures or calculation methods
• operational changes that affect service reliability

Each change is analyzed to determine whether it creates exposure for your shipping profile.

ParcelPulse evaluates each change using your historical shipment data and the structure of your negotiated carrier agreement.

This allows us to estimate:

• potential cost exposure
• affected services, zones, or shipment types
• the likely timeline of impact

Instead of generic industry commentary, customers receive analysis specific to their shipping portfolio.

For each relevant change, ParcelPulse generates recommended actions that may include:

• operational adjustments
• service-level changes
• DIM and accessorial exposure flags
• contract amendments
• negotiation themes for upcoming carrier conversations

The objective is to provide practical steps to minimize cost exposure.

Parcel carriers introduce changes far more frequently than most companies realize.

In addition to annual General Rate Increases, carriers regularly introduce:

• new surcharges
• revised fee calculations
• policy updates
• service changes

These changes occur throughout the year, which is why continuous monitoring is necessary.

Your subscription includes ongoing carrier change monitoring and impact analysis, an annual GRI Impact Study, an annual Peak Season Readiness Review, a quarterly Parcel Scorecard & Business Review, and a semiannual Contract Health Check.

Add-on services are available when you need depth on a specific event — a carrier proposal or amendment review, an accessorial deep dive, or dedicated consulting hours with a senior analyst. Add-ons are available to subscribers and priced per engagement.

It depends on how close you are and what kind of support you need.

If your renewal is more than 6–12 months out, ParcelPulse is a strong starting point. It establishes a baseline of your current contract performance, surfaces where it's drifting, and builds the historical record you'll want when negotiation conversations begin.

If your renewal is closer than that, or if you need active negotiation support, the better starting point is our Rate Negotiations team. They build the line-item asks, model savings opportunities, and help you take specific positions into the room with your carrier. ParcelPulse complements that work but isn't designed to replace it.

The natural sequence for most enterprise shippers: engage Rate Negotiations to land the new contract, then subscribe to ParcelPulse to protect the value of that contract over its life — so you're not back in the same position three years from now wondering where the savings went.

We'll point you to the right starting point based on your timeline.

ParcelPulse connects to your existing ShipScience carrier data — if you're already on the platform, setup takes less than 24 hours. For new customers, our team handles carrier account connections and contract modeling during onboarding, typically completed within 48 hours.