We get it. You signed up for shipping software that promised the world - huge savings, smarter logistics, seamless integrations - and now you're counting down the months until you can escape. Don't wait. We'll buy out your contract.
Show us your current agreement with any competing shipping optimization platform, and we'll credit the remaining value toward your ShipScience subscription.
Still have 8 months left on your enterprise plan with another provider? That's 8 months of ShipScience's SimpleClaims, ActiveAudit, and ParcelBI - on us.
Typically, our team responds to inquiries within one business day (or faster).
Some of the world’s best brands love ShipScience.
Answers to common questions.
Carrier payments actually remitted to you; we invoice only after you’ve been paid.
No. No recoveries, no fee.
Monthly in arrears, with claim IDs, carrier, paid dates/amounts, check numbers or EFT ids, and fee calculation (source of record).
Not by default. For enterprise procurement, we can structure optional minimums/commitments while keeping fees outcome‑aligned. (Talk to Sales.)
Yes—paid pilots typically run 30–90 days. We stand up connectors (Shopify/BigCommerce/ShipStation/SFTP, UPS/FedEx), enable SSO/RBAC, baseline KPIs (minutes/claim, on‑time %, approval %, claim‑to‑cash), and run live claims (auto + customer‑identified). We conclude with an executive readout and rollout plan. USPS/DHL can be added as they go live.
Yes—you can sign up for a 30-day, risk free trial from our website. For SimpleClaims, most enterprise customers choose a 30–90‑day paid pilot with clear KPIs. (Talk to Sales.)
No—SimpleClaims complements insurance. We centralize carrier claims (loss/damage), prevent deadline/field misses, and produce clean evidence packs. If you use insurance, SimpleClaims still reduces effort and improves documentation quality.
Ready to transform how you handle claims?
Join leading shippers who are recovering more, reconciling faster, and working from a single source of parcel truth.
