Activeaudit

Proactive parcel audit that auto-recovers revenue.

ActiveAudit validates every invoice line against your carrier contracts, flags overcharges at the package level, and automates disputes — so you recover money faster and stop billing errors from repeating.

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See the platform

A computer screen displays an invoice report with sections for invoices and discrepancies, showing surcharges for FedEx packages and various fees, audit statuses, contract rates, and overcharge percentages in red and black text.

Passive audits show problems.ActiveAudit fixes them.

Enterprise shippers need more than old-school audit. ActiveAudit prioritizes and enforces fixes automatically, reliably, and with finance-grade reconciliation.

ActiveAudit

Continuous, programmatic audit against parcel contracts
Package-level validation to catch service and surcharge errors
Prioritized, dispute-ready exceptions with evidence packs
AutoDispute execution + status tracking and escalation
Built-in payout → GL reconciliation and immutable audit trail

Passive audit tools

Periodic reports and CSV exports
Summary-level matching - misses package-level errors
Heavy manual triage and spreadsheet work
Disputes chased through portals and email
No reliable reconciliation to GL

From Detection to Resolution.

ActiveAudit turns invoices and contracts into a governable recovery system - not a one-time report.

Ingest

Designed to work with your existing carrier mix and parcel stack. We built deep rules for UPS and FedEx billing; additional carriers covered per rollout.

ContractAudit

Upload contract PDFs or rate tables. ActiveAudit performs contract extraction and maps terms to invoice line items with version control.

PackageCompare

Match invoice lines to specific shipments and packages to catch misclassification, weight/DIM mischarges, duplicates, and surcharges.

ExceptionEngine

Advanced scoring prioritizes exceptions by recoverability, confidence, and business impact. Only actionable exceptions move forward.

AutoDispute

Auto-prepares evidence packs, files disputes, tracks status, and assembles escalations to your carrier reps. Payouts auto-reconcile with GL-ready exports.

Real outcomes for operations, finance, and procurement.

If your team manages thousands of shipments per week across UPS and FedEx, ActiveAudit unlocks a step-change in parcel data billing control:

Higher recovery rates

Find charge mismatches and missed refunds you otherwise wouldn't.

Fewer false positives

Qualification logic reduces wasted dispute effort.

Faster cycle time

Auto-dispute where possible and one-click dispute evidence for manual cases.

Continuous compliance

Model contracts and track compliance over time to reduce leakage.

A dashboard displays shipping and billing metrics, including charts for weekly accuracy, discrepancy types, and summary stats like total shipments, accuracy rate, and invoices. Most discrepancies are fuel surcharges.

Launch a zero-commitment pilot in hours. Then scale.

Stand up ActiveAudit quickly, prove lift on real shipments, and roll into full deployment with confidence - no rip‑and‑replace, SSO‑ready.

Phase 1 — Stand up

Within 48 hours

One-click connect for carrier billing data

Baseline rates and surcharges captured

Upload agreements & rate tables (AI assisted)

Set custom audit rules, notification settings and permissions

Phase 2 — Run the Pilot

30 to 90 days

Exception engine tuned

AutoDisputes piloted on controlled exception classes

Manual disputes triggered and compiled for submission to carrier reps

Weekly check‑ins and dashboard reviews

Phase 3 — Readout & scale

Steady State (post-pilot)

Executive readout with KPI deltas

Agree upon rollout plan (brands/teams)

Training, reporting review and long‑term governance

Move to full deployment and Statement of Work (SOW)

Success Criteria

Most shippers have a tough time measuring their audit success rate. Here’s what success looks like with ActiveAudit:

5x+ lift in recoveries vs legacy auditors

40–60% fewer manually reviewed disputes

20–40% faster dispute‑to‑cash

Request a pilot SOW

Actuals vary by carrier, service level, and documentation quality.

Core features that enterprise teams rely on.

ActiveAudit packages everything you need for end-to-end parcel invoice auditing.

Drill to package level

See shipment details, tracking events, expected vs actual pricing, and qualification logic for every package.

Contract normalization

ShipScience analyzes and normalizes carrier contracts so discounts, incentives and surcharge rules can be applied programmatically.

Qualification logic

Rule-based checks for whether a surcharge should be applied. Covers voided labels, address corrections, additional handling, and more.

Duplicate & anomaly detection

Find duplicate invoicing and charges that have no billing justification and escalates them by severity for dispute.

Auto & manual disputes

Automate online disputes where carriers allow and prepare complete manual disputes when needed. Both are organized and tracked together.

DetectionAI & custom rules

AI prioritization and custom thresholds to surface the most material exceptions and automate monitoring.

Enterprise-grade security, built in.

Security and compliance features trusted by leading enterprises

SOC-2 Compliant

Role-based access

SSO (SAML/OIDC)

Encryption at rest / in transit

Audit Logs & SIEM export

Visit Trust Center

Answers to common questions.

Isn't this "just another parcel audit" tool?

Not at all. ActiveAudit automates dispute execution and reconciliation, not just detection. We operationalize recovery - meaning we don't just find issues, we file claims, track them to resolution, and reconcile payouts to your general ledger.

Will ActiveAudit file disputes on our behalf?

Yes. AutoDispute files disputes for agreed exception classes with your authorization and under a defined SOW. Every filing is tracked and auditable, giving you full visibility and control over the dispute process.

How do you reconcile payouts?

ActiveAudit matches payouts to disputes found directly on your carrier invoices and produces GL-ready export rows (payout ID, paid amount, claim reference) for month-end close. This eliminates manual reconciliation work and reduces journal adjustments.

What carriers are supported?

Deep support for UPS & FedEx with line-level billing patterns, guaranteed service rules, surcharges, and void/credit handling. USPS & DHL are on our roadmap. Other carriers may be enabled upon request.

How long does implementation take? Do you offer pilots?

Yes - paid pilots typically run 30–90 days. We stand up connectors (UPS/FedEx, your agreements/rates), enable SSO/RBAC, baseline KPIs, and run live disputes (auto + manual). We conclude with an executive readout and rollout plan.

What security & compliance controls are included?

ShipScience SimpleClaims is SOC-2 complaint. We offer SSO (SAML/OIDC), role‑based access, encryption in transit and at rest, audit logs with export for SIEM, configurable retention, optional SCIM provisioning, and hardened SFTP (managed keys, IP allowlists, checksums). See the Trust Center for details.

How long will it take for me to get tangible value back?

Your first disputes are typically credited within 14 days of connecting your carrier accounts. Typical enterprise pilot run for 30–60 days. Measurable recoveries and operational lift are shown within the pilot window, with clear success criteria defined upfront.

Is there a minimum shipping volume requirement?

ActiveAudit is designed for enterprise shippers. We typically work with companies shipping 10,000+ packages per month, but contact sales to discuss your specific situation.

Ready to transform your parcel audit?

Join leading shippers who are recovering more, reconciling faster, and working from a single source of parcel truth.

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