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Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

June 3, 2023
Maximizing Your Savings: 5 Effective Strategies to Optimize Shipping Costs

Maximize your savings with five effective strategies to optimize shipping costs. Learn to negotiate better rates, choose cost-efficient products, optimize packaging, use advanced shipping tools, and leverage warranties.

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June 3, 2023
Dealing with Failed Deliveries: A Guide for Customer Support Representatives

Master handling failed deliveries with our comprehensive guide for ecommerce customer support reps. Learn strategies to reduce costs, enhance tracking, and boost customer satisfaction effectively.

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June 3, 2023
A Step-by-Step Guide to Filing Successful Claims for Late FedEx Deliveries

File successful FedEx late delivery claims with our step-by-step guide. Learn about the money-back guarantee, avoid common pitfalls, and enhance your process using automation tools and data analytics.

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June 3, 2023
Canada Post, UPS, FedEx and Purolator’s Money-back Guarantee Policy Explained

Explore Canada Post, UPS, FedEx, and Purolator’s money-back guarantees. Learn how ShipScience.com enhances shipping reliability, protecting your business from delays, losses, and damages. Ensure customer satisfaction today!

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June 3, 2023
Top 10 Ecommerce Branding Strategies to Build a Strong Online Presence

Master ecommerce branding with ten effective strategies. Build a strong brand identity, enhance customer trust, highlight unique selling points, leverage social media, and optimize customer experience for long-term success.

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June 3, 2023
Expert Insight: Why Customer Feedback is Vital for Retail Innovation - An Interview with Nicole Reyhle

Explore how customer feedback fuels retail innovation. Gain expert insights on effectively gathering, analyzing, and utilizing feedback to enhance personalization, technology, and sustainable growth in the retail sector.

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June 3, 2023
Maximizing Post-Purchase Success for Your DTC Brand: A Comprehensive Guide

Boost your DTC brand’s success with our guide on maximizing post-purchase experiences. Discover strategies for customer loyalty, seamless shipping, and personalized service to elevate your direct-to-consumer business.

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June 3, 2023
Expert Tips to Enhance Your E-Commerce Shipping Strategy for Higher Customer Satisfaction

Streamline your e-commerce shipping strategy to enhance customer experience, reduce cart abandonment, and boost loyalty. Discover free shipping, transparent costs, order tracking, packaging, and more expert tips.

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June 3, 2023
Why Brand Loyalty is Crucial for the Success of Your E-Commerce Business

Discover why brand loyalty is essential for e-commerce success. Learn key strategies like exceptional customer service, personalized experiences, and consistent branding to boost retention, profits, and customer satisfaction.

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June 3, 2023
Optimizing Your Ecommerce Order Tracking Page for a Better Customer Experience

Discover the inefficiencies of traditional order tracking and how branded tracking pages revolutionize ecommerce by enhancing customer experience with real-time updates, seamless integration, and personalized interactions, boosting loyalty and reducing support inquiries.

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