For years, perishable shipment claims have been one of the most frustrating areas in parcel logistics. Unlike standard loss or damage claims, perishable shipments operate under entirely different eligibility rules, with strict delivery windows and complex carrier requirements. When shipments arrive late—even by hours—the contents may be unsalvageable. Yet most shippers never file these claims. […]
Most enterprise shippers enter carrier contract renewals confident their claims recovery is solid.They have a process. Claims get filed. Money comes back. The team handles it.But filing claims and...
Introduction:If you’ve ever shipped something of moderate value through a major carrier, you might have been surprised to learn that UPS and FedEx only provide $100 of default coverage for lost or damaged packages. That figure, put in place decades ago, has remained largely unchanged despite inflation, e-commerce growth, and a significant rise in the […]
ECS Tuning had a sophisticated in-house claims management process. They had a dedicated team. They filed claims consistently. Internal reports showed steady recovery numbers.Then we ran an...
ShipScience has successfully completed its SOC 2 Type II examination. The independent audit, conducted by Prescient Security, validates the design and operating effectiveness of ShipScience’s controls in accordance with the AICPA Trust Services Criteria over an extended review period. Why SOC 2 As parcel shipping grows more complex and financially material to enterprise organizations, data […]
TL;DR: Organizations track 95% on-time delivery rates using aggregate transit data while 20-40% of customers experience systematic delays. Geographic segmentation reveals which customer segments...
TL;DR: Organizations have tools for filing claims faster. Almost none have connected infrastructure for the four capabilities that recover value: claims with complete documentation, real-time carrier...
Quick Summary: Organizations shipping at scale systematically abandon $1M to $2.5M annually in recoverable value because shipping data lives disconnected across spreadsheets and departments. The...
TL;DR: Spreadsheets persist in shipping operations because integrated platforms connect operational data but leave billing reconciliation in a separate universe. Carriers provide real-time tracking...
Quick Summary: High-volume shippers using spreadsheets for claims management face structural coordination collapse after 10,000 weekly shipments. Manual data assembly creates permanent blind spots in...
