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Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

June 6, 2023
Measuring the Cost of Returns and Why It Matters for E-Commerce Operations

Understanding e-commerce returns: Explore direct and hidden costs, environmental impacts, and strategies to reduce return rates. Enhance customer service and loyalty while optimizing operations for a sustainable, profitable business.

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June 6, 2023
Measuring Order Accuracy and Its Importance for E-Commerce Operations

Discover how measuring order accuracy drives e-commerce success. Enhance customer satisfaction, reduce costs, and boost retention with effective strategies and advanced technologies for flawless order fulfillment.

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June 6, 2023
Measuring Demand Forecast Accuracy and Its Impact on e-Commerce Operations

Accurate demand forecasting is essential for e-commerce profitability. Discover how data analytics and machine learning enhance forecast accuracy, optimize inventory management, reduce costs, and boost customer satisfaction.

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June 6, 2023
Understanding Average Revenue per User (ARPU): How to Measure It and Why It Matters for E-Commerce Operations

ARPU (Average Revenue per User) is essential for e-commerce businesses. Discover how to calculate, analyze, and implement strategies to boost revenue and enhance profitability effectively.

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June 6, 2023
Measuring Active Subscribers and Why It Matters for E-Commerce Operations

Active subscribers are vital for e-commerce success. Discover key metrics and strategies to enhance customer engagement, retention, and drive long-term growth and increased revenue for your business.

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June 6, 2023
Measuring First Response Time and Why It Matters for E-Commerce Operations

Discover how optimizing First Response Time in e-commerce enhances customer support, boosts satisfaction, and drives sales. Learn best practices to improve FRT and elevate your business success today.

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June 6, 2023
Measuring Average Resolution Time and Its Importance for e-Commerce Operations

Discover how Average Resolution Time (ART) drives e-commerce success by enhancing customer satisfaction and loyalty. Learn to calculate, monitor, and reduce ART with effective strategies and advanced support tools.

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June 6, 2023
Measuring Customer Support Tickets: How It Matters for E-Commerce Operations

Transform your e-commerce business by effectively tracking customer support tickets. Discover essential metrics, best practices, and data-driven strategies to enhance operations, elevate satisfaction, and drive sales and revenue growth.

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June 6, 2023
Measuring Customer Reviews and Ratings: Why It Matters for E-Commerce Operations

Unlock e-commerce success by harnessing customer reviews and ratings. Improve SEO, boost conversions, enhance satisfaction, engage on social media, and leverage AI for insightful feedback and sustained growth.

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June 6, 2023
Understanding Subscription Churn Rate: How to Measure It and Why It Matters for E-Commerce Operations

Understand the importance of subscription churn rate in e-commerce success. Explore key factors, effective strategies, and data-driven insights to reduce churn and drive revenue in your subscription-based business.

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