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Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

June 3, 2023
Optimizing Your Ecommerce Order Tracking Page for a Better Customer Experience

Discover the inefficiencies of traditional order tracking and how branded tracking pages revolutionize ecommerce by enhancing customer experience with real-time updates, seamless integration, and personalized interactions, boosting loyalty and reducing support inquiries.

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June 3, 2023
Unboxing Success: How Packaging Can Help Boost Your E-commerce Business

Enhance your e-commerce business with strategic packaging design and branding. Discover sustainable, personalized solutions that create lasting first impressions, boost customer loyalty, and drive sales through cost-effective advertising.

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June 3, 2023
How to Handle Delivery Exceptions in Your E-commerce Business

Understand and manage delivery exceptions in your e-commerce business. Learn strategies to prevent delays, handle damaged packages, and enhance customer satisfaction through effective shipping and communication.

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June 3, 2023
Mastering the Art of Customer Delight through Delivery Experiences

Master customer delight in ecommerce by enhancing delivery experiences. Explore real-time tracking, personalization, and cutting-edge technologies to improve satisfaction, build loyalty, and drive long-term business success.

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June 3, 2023
Creating Politically Neutral Marketing Content: Tips for a Smooth Campaign

Master politically neutral marketing with strategies like unbiased messaging, positive campaigning, and rigorous fact-checking. Build trust and engage diverse audiences, ensuring your campaigns resonate inclusively and authentically.

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June 3, 2023
The Ultimate Guide to Ensuring On-Time Deliveries During the Holiday Season

Ensure on-time deliveries this holiday season with our ultimate guide. Learn to minimize delays, optimize shipping options, enhance package tracking, and provide excellent customer service for e-commerce success.

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June 3, 2023
Why CX is Crucial for Ecommerce Brands to Stand Out During the Holiday Season

During the holiday season, prioritize exceptional customer experience (CX) to make your ecommerce brand stand out. Explore personalization, website optimization, and loyalty strategies to boost sales and enhance customer retention.

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June 3, 2023
Top Customer Service Strategies to Measure your BFCM Success

Ensure BFCM success with top customer service strategies. Track key metrics, leverage technology, enhance post-purchase experiences, and train your team to drive sales and boost customer loyalty.

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June 3, 2023
Top E-commerce CX Trends to Follow in 2023

Stay ahead with top 2023 e-commerce CX trends. Embrace personalization, omnichannel experiences, innovative customer service, data protection, sustainable practices, and augmented reality to boost customer satisfaction and drive business growth.

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June 3, 2023
Why Exceptional Customer Care is Vital for Streamlining Your Business Success

Discover how exceptional customer care streamlines business operations, enhances efficiency, and boosts profitability. Learn strategies to implement a customer-centric approach for long-term success and increased customer loyalty.

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