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Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

June 3, 2023
The Psychology Behind Free Shipping Offers: How Companies Can Compete in the Market

Discover the psychology behind free shipping offers and how e-commerce businesses can leverage consumer behavior and strategic marketing to boost sales, enhance customer loyalty, and remain competitive in the market.

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June 3, 2023
Valentine's Day Marketing: 5 Tips to Make Your Customers Fall in Love with Your Business

Discover essential e-commerce strategies: master inventory management, maximize discounts, personalize shopping experiences, implement effective pricing, and optimize shipping. Boost sales, enhance customer loyalty, and streamline operations today.

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June 3, 2023
How to Easily Accept Online Payments on Your Retail Site: A Comprehensive Guide

Learn to seamlessly accept online payments on your retail site with our comprehensive guide. Explore payment gateways, merchant accounts, security best practices, and top providers to boost your e-commerce success.

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June 3, 2023
Dealing with Customer Complaints on Social Media: Tips and Best Practices

Discover top tips for handling customer complaints on social media. Learn to respond promptly, personalize interactions, leverage technology, and build trust to elevate your customer service strategy effectively.

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June 3, 2023
The Rise of Chatbots in Customer Service: Embracing Opportunities to Improve Your Business

Discover how chatbots revolutionize customer service, enhancing efficiency and experience while reducing costs. Learn key benefits, types, and best practices to integrate chatbots into your business strategy today.

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June 3, 2023
Maximizing Holiday Season Success with Excellent Customer Support

Maximize holiday season success through excellent customer support. Explore strategies for proactive issue resolution, personalized interactions, multi-channel availability, and empowering support teams to enhance the post-purchase experience.

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June 3, 2023
Why Proper Packaging is Vital for Your Online Store's Success

Effective packaging and labeling are essential for online store success. Improve customer satisfaction, minimize shipping costs, and elevate brand reputation with our comprehensive, actionable strategies and expert tips.

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June 3, 2023
How to Successfully Launch Your Start-up: Expert Tips for Making Your Voice Heard

Discover expert strategies to launch your start-up successfully. Enhance visibility through effective communication, social media, collaboration, quality focus, content repurposing, and precise audience targeting. Make your voice heard!

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June 3, 2023
10 Proven Strategies for Boosting Customer Retention in eCommerce

Boost eCommerce retention with exceptional customer service, personalized experiences, effective loyalty programs, targeted email marketing, referrals, engaging social media, easy account creation, optimized delivery, customer feedback, and delightful surprises.

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June 3, 2023
How to Enhance Post-Purchase Customer Experience for Better Satisfaction

Boost brand loyalty by enhancing post-purchase customer experience. Discover key strategies for seamless delivery, exceptional support, and effective engagement to increase satisfaction and retain customers.

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