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Watchtower

Stop reacting to parcel carrier rate changes. Start outrunning them.

Watchtower monitors every carrier update, models the impact on your specific rates, and delivers the exact action plan to protect your margins.

Know the impact before it hits your invoice.
A dashboard summarizes the 2026 General Rate Increase (GRI) Impact: 6.3% total increase, $0.31 per package, with base rate, accessorials, and fuel surcharges highlighted. A detailed cost breakdown table is below.

Carrier changes never stop. Your contract shouldn't be left behind.

Parcel carriers introduce hundreds of changes every year. Most shippers only discover the impact months later in their invoices. By then, it's too late.
Published GRI (general rate increase) changes - once per year
  • Announced early Q4, implemented in Q1
  • Rate table increases, typically averaging around 6% per year
  • Allows shippers to set budgets for upcoming year
  • One-time modelling of impact is sufficient
  • Effects can be muted by negotiated GRI caps
unpredictable Changes made by carriers - outside of the GRI
  • New / unplanned surcharges
  • Surcharge calculation + qualification changes
  • Temporary + peak surcharge additions
  • Policy and service guide changes
  • Surcharge rate changes due to market conditions
  • Operational / network shifts (shipper driven)
These changes often bypass negotiated protections or create new cost exposure inside existing contracts.

Continuous answers to your three biggest questions.

Watchtower transforms carrier noise into clear operational decisions.

What changed?

We filter carrier noise into verified market signals — policy updates, rate changes, and operational shifts.

How does it affect you?

Automated analysis against your actual contract and shipping data. Specific, not generic.

What should you do?

Clear action plans — the exact amendment, operational shift, or negotiation strategy to neutralize the cost.

Watchtower runs 24/7. So your team doesn't have to.

If your team manages thousands of shipments per week across UPS and FedEx, Watchtower ensures that you don't miss a single important change in your parcel operations. 
Carrier Change Monitoring
Continuously tracks service guide updates, pricing changes, accessorial adjustments, earnings calls, and operational shifts.
Continuous Contract Assessment
Compares every carrier change against your negotiated agreement. Identifies risks before they hit your P&L.
Package-level Impact Analysis
Models the expected financial impact using your shipping data — not generic commentary.
Action Plans
For every risk detected, generates actionable recommendations your team can execute immediately.
A table shows a detailed shipping cost breakdown, including base rate and accessorial charges. It lists categories, discounts, 2025 and 2026 spend, and percentage increases, with some rows highlighted in red, orange, and yellow.

Designed for enterprise parcel shippers.

Companies that negotiate sophisticated contracts, ship millions of parcels annually, and have internal logistics teams — but still lack continuous intelligence about carrier changes.

Ecommerce Brands

Omnichannel retailers

3PLs / Warehouses

Industrials / Parts

Perishibles / Subscriptions

Most parcel technology looks backward. Watchtower looks forward.

Instead of identifying mistakes after they happen, Watchtower helps shippers detect risk early, quantify financial impact, and act before costs increase.
Traditional Tools
  • Invoice auditing
  • Refund recovery
  • Historical reporting
Watchtower
  • Detect risks early
  • Quantify impact
  • Respond quickly

Enterprise-grade security, built in.

Security and compliance features trusted by leading enterprises
SOC-2 Compliant
Role-based access
SSO (SAML/OIDC)
Encryption at rest / in transit
Audit Logs & SIEM export

Answers to common questions.

Watchtower continuously monitors carrier announcements, pricing changes, policy updates, and market developments that could affect parcel shippers.

When a relevant change occurs, Watchtower analyzes the potential impact on your shipping contract and shipment profile, then provides clear recommendations for how to minimize cost exposure.

In simple terms, Watchtower answers three questions:

  • What changed?
  • How does it affect our contract and shipping costs?
  • What should we do about it?

Watchtower is not an auditing or claims recovery service.

Traditional parcel auditing focuses on identifying billing errors or refund opportunities after they occur.

Watchtower focuses on preventing cost increases before they happen by identifying carrier changes that may create new exposure within your contract and recommending actions to mitigate them.

Think of Watchtower as proactive contract intelligence, rather than reactive auditing.

Watchtower is designed for high-volume parcel shippers that already manage their own carrier relationships.

Typical customers include:

  • ecommerce brands
  • omnichannel retailers
  • 3PLs / warehouses
  • manufacturers
  • industrial distributors

Companies that benefit most typically:

  • ship hundreds of thousands to millions of parcels annually
  • maintain negotiated carrier agreements
  • have internal logistics or transportation teams
No.

Most Watchtower customers already negotiate their own carrier contracts.

Watchtower helps those companies protect and maintain the value of those contracts over time by monitoring carrier changes and identifying when adjustments or renegotiations may be warranted.

Watchtower tracks a wide range of developments that can affect shipper costs, including:

  • accessorial fee changes
  • dimensional weight policy changes
  • General Rate Increase (GRI) updates
  • service guide modifications
  • new pricing structures or calculation methods
  • operational changes that affect service reliability

Each change is analyzed to determine whether it creates exposure for your shipping profile.

Watchtower evaluates each change using your historical shipment data and the structure of your negotiated carrier agreement.

This allows us to estimate:

  • potential cost exposure
  • affected services, zones, or shipment types
  • the likely timeline of impact

Instead of generic industry commentary, customers receive analysis specific to their shipping portfolio.

For each relevant change, Watchtower generates recommended actions that may include:

  • operational adjustments
  • service-level changes
  • packaging modifications
  • contract amendments
  • negotiation strategies

The objective is to provide practical steps to minimize cost exposure.

Parcel carriers introduce changes far more frequently than most companies realize.

In addition to annual General Rate Increases, carriers regularly introduce:

  • new surcharges
  • revised fee calculations
  • policy updates
  • service changes

These changes occur throughout the year, which is why continuous monitoring is necessary.

See what carrier changes are costing you.

Every week carriers introduce changes that impact shipper costs. Watchtower identifies those changes, analyzes the impact on your contract, and tells you exactly what to do next.
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