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UPS and FedEx are live now. USPS and DHL enable on Jan 1, 2026. On the platform side, connect via Shopify, BigCommerce, ShipStation, or SFTP; APIs and webhooks are available for custom flows. (Features vary by carrier/service level—e.g., batch filing where supported.)
Outcome‑aligned: 25% of paid claims processed through SimpleClaims. We invoice monthly in arrears with a line‑item report (claim ID, carrier, paid date/amount). If a payout is reversed/charged back within 60 days, we credit the associated fee on the next invoice. No platform base fee by default; optional enterprise minimums only if mutually agreed.
Two ways claims begin, three ways to file: Auto‑claim (hands‑off): We detect non‑POD loss and carrier‑identified damage, assemble evidence, and file on time. Customer‑identified claims: Turn call‑ins/misdelivery reports into claims in seconds. Filing avenues: (1) Unified manual form (start from tracking or order number; typically ~5 seconds), (2) Bulk upload (unlimited rows, mixed carriers, row‑level validation—no all‑or‑nothing batch rejections), (3) Automated push via API, direct integration, or SFTP.
We auto‑pull order details, declared value/invoice, tracking events/PoD, and photos (when available) from your connected systems. Per‑carrier checklists and field validation ensure completeness before submission. You can also attach notes, tickets, and additional documents; everything is recorded in an immutable activity history.
Yes—paid pilots typically run 30–90 days. We stand up connectors (Shopify/BigCommerce/ShipStation/SFTP, UPS/FedEx), enable SSO/RBAC, baseline KPIs (minutes/claim, on‑time %, approval %, claim‑to‑cash), and run live claims (auto + customer‑identified). We conclude with an executive readout and rollout plan. USPS/DHL can be added as they go live.
ShipScience SimpleClaims is SOC-2 complaint. We offer SSO (SAML/OIDC), role‑based access, encryption in transit and at rest, audit logs with export for SIEM, configurable retention, optional SCIM provisioning, and hardened SFTP (managed keys, IP allowlists, checksums). See the Trust Center for details.
No—SimpleClaims complements insurance. We centralize carrier claims (loss/damage), prevent deadline/field misses, and produce clean evidence packs. If you use insurance, SimpleClaims still reduces effort and improves documentation quality.
Bulk uploads: no row limits; you can submit all carriers in one file. We validate per row so a single error doesn't reject the whole file. Batch filing: supported where the carrier supports it (e.g., FedEx); we'll show progress and any row‑level exceptions.
