Multi‑carrier loss & damage claims - fully automated
Auto‑detect non‑POD loss and damage, assemble carrier‑ready evidence, file & manage in one queue, and reconcile payouts with Finance—all in SimpleClaims.
More approvals. Faster claim‑to‑cash. Hours back to your team.
We baseline your program, then show measurable lift within a risk-free pilot.
>99%
On‑time filing
Deadline alerts and carrier‑ready evidence keep claims moving.
+10–20 pts
Approval rate lift
Fewer misses and complete packs raise win rates on non‑POD loss.
↓ 80–90%
Minutes per claim
Average time spent per claim drops from 72 minutes to under 5.
20–40%
Faster claim-to-cash
Less back‑and‑forth; faster reconciliation to the GL.
Connect, Organize, Automate.
SimpleClaims turns messy, multi‑carrier workflows into one guided flow—so Ops works a single queue and Finance closes the loop with clean reconciliations.
Step 1 — Ingest Data
Connect unlimited data sources.
Bring in tracking, invoices, orders, photos from the tools you already run—Shopify, BigCommerce, ShipStation, SFTP—and carrier accounts (UPS/FedEx today; USPS/DHL from Jan 1, 2026).
Read‑only by default, SSO & roles enforced
Field mapping with validation and transparent lineage
APIs & webhooks for downstream systems
Step 2 — Detect Issues
Find every eligible claim - automatically.
Rules and carrier signals flag non‑POD loss and carrier‑identified damage into a prioritized queue.
Deadline timers start on ingest; risk alerts before windows close
Tune thresholds by brand or by carrier
Auto-notify your CS team of issues via app, email or API
Step 3 — Assemble evidence
All necessary info and documents, auto-built.
We pre‑fill description, value, order details, build your proof of value document and shipper waiver, attach photos/PoD as available, validating all required fields per carrier.
Per‑carrier checklists (no guesswork)
Completeness checks reduce denials
Notes & attachments kept in an immutable audit trail
Step 4 — File & manage
One consolidated queue, all carriers.
File claims from a single form (tracking or order number) and manage statuses/escalations in one place—use batch filing where supported to move faster on volume.
Row‑level validation prevents batch rejections
SLA timers and reminders across carriers
Comments, mentions, and activity history on every claim
Step 5 — Reconcile to Finance
Match payout → post to GL → report.
Link carrier payments to claims, handle reversals/chargebacks, and report recoveries by carrier/service.
Clear 'paid claim' status with payout details
GL mapping & exports for month‑end close
Webhooks/exports to BI, ERP, or your data lake
File everywhere you ship. Connect what you already use.
SimpleClaims works across your carrier mix and commerce stack—no rip‑and‑replace. File and manage UPS & FedEx today; USPS & DHL enable on Jan 1, 2026.
Carriers
UPS
Billing + Tracking + Claims
USPS
Billing + Tracking (Claims Jan '26)
OnTrac
Billing + Tracking (Claims Q2 '26)
Jitsu
Billing + Tracking (Claims TBD '26)
FedEx
Billing + Tracking + Claims
DHL Express
Billing + Tracking (Claims Jan '26)
DHL E-Commerce
Billing + Tracking (Claims TBD '26)
Veho
Billing + Tracking (Claims TBD '26)
Platforms & Shipping Tech
Shopify (Shopify+)
Order details for claims evidence
BigCommerce
Order details for claims evidence
Magento
Order details for claims evidence
SFTP
Push + Pull files on a schedule
ShipStation
Labels/shipments to enrich claims
EasyPost
Labels/shipments to enrich claims
Extensiv
Labels/shipments to enrich claims
API
Orders, shipments, claims, more
See your claims pipeline. Prove recovery. Close faster.
Track every claim from incident to payout—by carrier, service, claim type, and owner. Surface denial patterns, measure claim‑to‑cash, and export clean data to Finance and BI.
Pipeline & aging
Open, filed, approved, paid—plus aging buckets and deadline risk by owner or team.
Recovery & claim‑to‑cash
$ recovered MTD/QTD/YTD, expected vs. paid, and days‑to‑payout trending over time.
Approval & denials
Win rate by carrier / service / claim type (loss vs. damage). Top denial reasons and appeal outcomes.
Finance & reconciliation
Win rate by carrier / service / claim type (loss vs. damage). Top denial reasons and appeal outcomes.
Slice & filter your data
Apply multiple filters to zoom in on specific segments:
Carrier
Service level
Claim type
Status
Brand
Owner / Filed by
Date range
Source
Business unit
Drill down deeper
Click through to isolate patterns by:
Order
SKU
Carrier Denial Codes
Unified Codes
Brand
Origin / DC
Lane
Vendor
Direction
Launch a zero-commitment pilot in hours. Then scale.
Stand up SimpleClaims quickly, prove lift on real shipments, and roll into full deployment with confidence—no rip‑and‑replace, SSO‑ready.
UPS and FedEx are live now. USPS and DHL enable on Jan 1, 2026. On the platform side, connect via Shopify, BigCommerce, ShipStation, or SFTP; APIs and webhooks are available for custom flows. (Features vary by carrier/service level—e.g., batch filing where supported.)
Outcome‑aligned: 25% of paid claims processed through SimpleClaims. We invoice monthly in arrears with a line‑item report (claim ID, carrier, paid date/amount). If a payout is reversed/charged back within 60 days, we credit the associated fee on the next invoice. No platform base fee by default; optional enterprise minimums only if mutually agreed.
Two ways claims begin, three ways to file: Auto‑claim (hands‑off): We detect non‑POD loss and carrier‑identified damage, assemble evidence, and file on time. Customer‑identified claims: Turn call‑ins/misdelivery reports into claims in seconds. Filing avenues: (1) Unified manual form (start from tracking or order number; typically ~5 seconds), (2) Bulk upload (unlimited rows, mixed carriers, row‑level validation—no all‑or‑nothing batch rejections), (3) Automated push via API, direct integration, or SFTP.
We auto‑pull order details, declared value/invoice, tracking events/PoD, and photos (when available) from your connected systems. Per‑carrier checklists and field validation ensure completeness before submission. You can also attach notes, tickets, and additional documents; everything is recorded in an immutable activity history.
Yes—paid pilots typically run 30–90 days. We stand up connectors (Shopify/BigCommerce/ShipStation/SFTP, UPS/FedEx), enable SSO/RBAC, baseline KPIs (minutes/claim, on‑time %, approval %, claim‑to‑cash), and run live claims (auto + customer‑identified). We conclude with an executive readout and rollout plan. USPS/DHL can be added as they go live.
ShipScience SimpleClaims is SOC-2 complaint. We offer SSO (SAML/OIDC), role‑based access, encryption in transit and at rest, audit logs with export for SIEM, configurable retention, optional SCIM provisioning, and hardened SFTP (managed keys, IP allowlists, checksums). See the Trust Center for details.
No—SimpleClaims complements insurance. We centralize carrier claims (loss/damage), prevent deadline/field misses, and produce clean evidence packs. If you use insurance, SimpleClaims still reduces effort and improves documentation quality.
Bulk uploads: no row limits; you can submit all carriers in one file. We validate per row so a single error doesn't reject the whole file. Batch filing: supported where the carrier supports it (e.g., FedEx); we'll show progress and any row‑level exceptions.
Ready to transform how you handle claims?
Join leading shippers who are recovering more, reconciling faster, and working from a single source of parcel truth.
