E-Commerce Logistics

Why Won’t UPS Let Me Change My Delivery?

April 18, 2024
Last Edited:
July 10, 2024
Read time:
8 minutes
Anthony Robison
CEO & Founder
Anthony Robinson
Founder & CEO @ ShipScience

Why Won’t UPS Let Me Change My Delivery?

If you’ve ever tried to change your UPS delivery and have been met with the frustrating message “Delivery change request not allowed,” you’re not alone. It’s a common issue that many UPS customers face, but there are several reasons why you may not be able to change your delivery and steps you can take to prevent any issues.

Understanding UPS Delivery Policies

First and foremost, it’s important to understand that UPS has strict delivery policies in place to ensure packages are delivered accurately and efficiently. These policies include specific cut-off times for package changes, restrictions on certain types of packages, and the requirement of accurate delivery information to prevent any delays or errors.

It’s also important to note that UPS offers various delivery options to meet the needs of different customers. For example, customers can choose to have their packages delivered to a UPS Access Point location for convenient pickup, or they can opt for UPS My Choice to receive delivery alerts and manage their deliveries online.

In addition, UPS has implemented various sustainability initiatives to reduce its environmental impact. These initiatives include using alternative fuel vehicles, implementing energy-efficient technologies in its facilities, and offering carbon-neutral shipping options for customers who want to offset the carbon emissions generated by their shipments. By choosing UPS, customers can feel good about supporting a company that is committed to sustainability and reducing its carbon footprint.

Common Reasons Why You Can’t Change Your UPS Delivery

If you’re unable to change your UPS delivery, it could be for one of the following reasons:

  • The package is already out for delivery or has been delivered.
  • The package requires a signature and the receiver was not available to provide one.
  • The package is being held for pickup at a UPS location. In this case, changes to the delivery address or date may not be possible as the package is already at the designated pickup location. It’s important to check the tracking information for your package to see if it’s being held for pickup before attempting to make any changes to the delivery.

The Importance of Accurate Delivery Information

One of the most critical elements to ensuring successful UPS deliveries is accurate delivery information. UPS relies heavily on accurate address information, so it’s essential to double-check all details, including zip codes and apartment or suite numbers, before finalizing your shipment. Any inaccuracies or incomplete information can lead to delays, errors, and even lost packages.

In addition to accurate delivery information, it’s also important to provide clear and detailed instructions for the delivery driver. This can include specific directions to your location, any gate codes or access information, and any special delivery instructions. Providing this information upfront can help ensure a smooth delivery process and reduce the risk of any issues or delays. Remember, the more information you can provide, the better equipped the driver will be to deliver your package on time and to the correct location.

How to Check the Status of Your UPS Delivery

To check the status of your UPS delivery, you can use the UPS tracking tool. Simply enter your tracking number and click “Track,” and you’ll be able to see the package’s current location and expected delivery date. You can also opt-in to receive text or email updates on your package’s progress, which can help you stay informed and ensure timely delivery.

In addition to using the UPS tracking tool, you can also track your package through the UPS mobile app. The app allows you to track multiple packages at once and provides push notifications for updates on your package’s status. This can be especially helpful if you’re on the go and need to keep track of your package’s delivery.

Another option for tracking your UPS delivery is to sign up for UPS My Choice. This free service allows you to customize your delivery preferences, such as choosing a specific delivery time or location, and provides you with advanced delivery notifications. With UPS My Choice, you can also reroute packages to a different address or have them held for pickup at a UPS location if you won’t be available to receive the package at your home or office.

Tips for Avoiding Delivery Issues with UPS

The best way to avoid delivery issues with UPS is to be proactive and take the necessary steps to ensure successful delivery.

  • Track your package regularly. You can use the tracking number provided by UPS to monitor the progress of your shipment and ensure that it is on schedule. If you notice any delays or issues, you can contact UPS customer service for assistance.
  • Properly package your items to prevent damage during transit. Use sturdy boxes and packing materials, and make sure to label your package with clear and visible instructions for handling. This can help ensure that your package arrives at its destination in good condition.

The Role of Technology in UPS Deliveries

Technology plays a significant role in UPS deliveries, with tools like GPS tracking and route optimization helping to ensure packages are delivered efficiently and accurately. However, technology isn’t infallible, and there may still be delivery issues that need to be addressed on a case-by-case basis.

In addition to GPS tracking and route optimization, UPS also uses advanced analytics to predict package delivery times and identify potential delays. This allows the company to proactively address any issues and provide customers with real-time updates on their package status. Furthermore, UPS is constantly exploring new technologies, such as drones and autonomous vehicles, to further improve the efficiency and speed of their deliveries.

What to Do if You Missed Your UPS Delivery

If you missed your UPS delivery, don’t worry—you have options. You can either visit the UPS website to request a re-delivery or visit a UPS location to pick up your package in person. UPS typically holds packages for a certain number of days before returning them to the sender, so it’s essential to act quickly to avoid any delays or added fees.

If you are unable to pick up your package in person or schedule a re-delivery, you can also authorize UPS to leave the package at a designated location, such as a neighbor’s house or a secure drop-off location. This option is available through the UPS My Choice program, which allows you to customize your delivery preferences and receive notifications about your package’s status. Keep in mind that authorizing a package release comes with some risks, such as the possibility of theft or damage, so it’s important to weigh the pros and cons before choosing this option.

How to Request a UPS Re-Delivery

To request a UPS re-delivery, simply visit the UPS website and enter your tracking number. From there, you can select the “Reschedule Delivery” option and choose a new delivery date and time that works for you.

If you have missed the first delivery attempt, UPS will usually make two more attempts to deliver your package. However, if you know you won’t be available for any of the delivery attempts, you can also choose to have your package held at a UPS location for pickup. This option can be selected during the re-delivery process on the UPS website.

The Benefits of Using UPS My Choice

As mentioned earlier, UPS My Choice is a free tool that can help you customize your delivery experience and avoid any potential delivery issues.

  • Receive delivery alerts and notifications to stay informed about your package’s status.
  • Authorize shipment release to have your package left at a designated location, even if you’re not home to sign for it. This can save you time and hassle, as you won’t have to worry about scheduling a redelivery or picking up your package from a UPS location.

How to Change Your Delivery Preferences with UPS My Choice

To change your delivery preferences with UPS My Choice, log in to your account and select “Delivery Planner.” Here, you can choose from various options, including changing delivery times and locations. It’s essential to note that some changes may incur additional fees, so be sure to review all costs before making any adjustments.

Navigating the UPS Customer Service Process

If you have any issues with your UPS delivery, it’s essential to contact customer service as soon as possible. You can reach UPS customer service via phone or email, and representatives are available 24/7 to help address any concerns or issues.

Understanding Your Rights as a UPS Customer

As a UPS customer, you have certain rights, including the right to accurate delivery information and timely delivery. If you feel your rights have been violated in any way, it’s important to contact UPS customer service immediately to report the issue.

The Impact of COVID-19 on UPS Deliveries

Like many other companies, UPS has been significantly impacted by the COVID-19 pandemic, with increased demand for deliveries and potential staffing shortages leading to delays and potential delivery issues. While UPS is doing everything they can to keep up with demand, it’s essential to be patient and proactive in ensuring successful deliveries.

Alternatives to Using UPS for Your Deliveries

Finally, if you’re experiencing consistent delivery issues with UPS, you may want to consider exploring alternative delivery options. Some options to consider include other major carriers like FedEx and USPS, as well as local delivery companies that may offer more personalized and reliable delivery services.

Revolutionize your parcel shipping strategy.

Get a free analysis