E-Commerce Logistics

What to Do When You’re Not Home to Sign for a FedEx Package

Published:
April 18, 2024
|
Last Edited:
July 9, 2024
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Read time:
9 minutes
Anthony Robison
CEO & Founder
Anthony Robinson
Founder & CEO @ ShipScience

What to Do When You’re Not Home to Sign for a FedEx Package

If you are expecting a FedEx package and are not able to be present to sign for it, don’t panic. There are several options available to ensure that your package is delivered safely and securely. In this article, we’ll cover all the possible delivery options, the consequences of not being available to sign for a package, and how to manage your delivery using FedEx’s online tools.

FedEx Delivery Options: Understanding Your Choices

First, let’s start by discussing the various delivery options that FedEx offers. Depending on your package and delivery location, some or all of the following options may be available:

  1. Standard Delivery: This is the default option for most packages. The courier will attempt to deliver the package to your home or business address during regular business hours. If no one is available to sign for the package, a door tag will be left with instructions on how to arrange for pickup or re-delivery.
  2. Delivery with Signature Required: This option requires a recipient to sign for the package in person. If no one is available to sign for the package, a door tag will be left.
  3. Direct Signature Required: FedEx will only release the package to the recipient or someone authorized by the recipient. If you are not present, you can arrange for another person to sign for the package on your behalf. Alternatively, you can arrange for pickup at a FedEx location using your ID.
  4. Adult Signature Required: This is required for packages containing alcohol, tobacco, or other age-restricted products. The courier will only deliver the package to an adult over 21 years of age, who will be required to show a valid ID.
  5. Hold at Location: If you know you won’t be available to receive your package, you can choose to have it held at a FedEx location for pickup at your convenience. This option is also useful if you want to avoid the risk of a package being left unattended at your doorstep.
  6. Saturday Delivery: If you need your package delivered on a Saturday, you can choose this option for an additional fee. This is especially useful for urgent deliveries or for businesses that operate on weekends.

The Consequences of Not Being Available to Sign for a FedEx Package

What happens if you are not available to sign for your package and have not made any arrangements for pickup or re-delivery? If the package is not claimed after a certain number of days (usually 5-7), FedEx will return it to the sender. This can result in delays, additional charges, and disappointment, especially if the package is time-sensitive or expensive.

It is important to note that FedEx offers several options for package delivery, including holding packages at a nearby FedEx location for pickup, scheduling a specific delivery time, or authorizing a release without a signature. Taking advantage of these options can help ensure that your package arrives on time and without any issues.

How to Request a Hold at a FedEx Location

If you know you won’t be home to sign for your package, you can request that it be held at a nearby FedEx location for pickup. This is a convenient option if you are unable to arrange for a different delivery time or location. Here’s how to do it:

  1. Visit the FedEx website and go to the tracking page.
  2. Enter your tracking number and click on “Track.”
  3. Click on “Change Delivery” and select “Hold at Location.”
  4. Choose the FedEx location you want to pick up your package from.
  5. Submit your request.

It’s important to note that you must bring a valid government-issued photo ID when picking up your package at the FedEx location. This is to ensure that the package is being released to the correct person. If someone else will be picking up the package on your behalf, they must bring a copy of your ID and a signed authorization letter from you.

Scheduling Delivery with FedEx: Tips and Tricks

If you know you won’t be home to sign for your package, you can also schedule a different delivery time or location using FedEx’s online tools. Here are some tips:

  1. Use your FedEx account: By creating an account on the FedEx website, you can easily manage your deliveries, track your packages, and make changes to your delivery options.
  2. Use FedEx Delivery Manager: This is a free online tool that allows you to customize your delivery options, get alerts about your package’s status, and even request to have your package delivered to a different address.
  3. Communicate with the sender: If you know in advance that you won’t be available to sign for your package, let the sender know and ask if they can arrange for a different delivery option or time.
  4. Consider using FedEx Hold at Location: This service allows you to have your package delivered to a nearby FedEx location, such as a FedEx Office or Walgreens, where you can pick it up at your convenience. This is a great option if you know you won’t be home to sign for your package and don’t want to risk it being left unattended at your doorstep.

How to Sign for Your FedEx Package Remotely

If you are unable to be present to sign for your package, you can still authorize someone else to sign on your behalf. Here’s how:

  1. Visit the FedEx website and go to the tracking page.
  2. Enter your tracking number and click on “Track.”
  3. Click on “Authorize Shipment Release.”
  4. Enter the name of the person authorized to sign for the package and their relationship to you.
  5. Submit your request.

It’s important to note that the person you authorize to sign for your package must be at least 18 years old and have a valid government-issued photo ID. They will also need to provide a signature at the time of delivery.

If you change your mind and want to revoke the authorization, you can do so by logging into your FedEx account and canceling the request before the package is delivered.

What Happens When Your FedEx Package is Returned to Sender?

If your package is returned to the sender, they will usually notify you of the return and arrange for another delivery attempt or issue a refund. However, it’s important to note that some packages may not be eligible for a refund or reshipment if they are returned due to a failure to deliver or a failure to claim the package within the allotted time.

It’s also worth noting that packages may be returned to the sender for a variety of reasons, including an incorrect address, a damaged package, or a recipient who refuses to accept the delivery. In these cases, the sender may need to take additional steps to ensure the package is properly delivered or refunded.

If you are the sender of a package that has been returned, you may need to contact FedEx to determine the reason for the return and what steps you need to take next. Depending on the circumstances, you may need to provide additional information or documentation to ensure the package is properly delivered or refunded.

How to Change the Delivery Address for Your FedEx Package

If you need to change the delivery address for your package after it has been shipped, you can do so by using FedEx Delivery Manager. Here’s how:

  1. Log in to your FedEx account or sign up for a free account.
  2. Go to the “Delivery Address” section and enter the new address.
  3. If the new address is in a different state or country, additional fees may apply.
  4. Confirm your changes and check out.

It’s important to note that changes to the delivery address can only be made before the first delivery attempt. If the package has already been attempted for delivery, you will need to contact FedEx customer service to make any necessary changes. Additionally, if the package is being held at a FedEx location for pickup, you can also change the pickup location using FedEx Delivery Manager.

Using the FedEx Delivery Manager: A Step-by-Step Guide

FedEx Delivery Manager is a free online tool that allows you to customize your delivery options, get alerts about your package’s status, and even request to have your package delivered to a different address. Here’s how to use it:

  1. Visit the FedEx website and log in to your account.
  2. Go to the “Delivery Manager” section and follow the prompts to set up your preferences.
  3. Once your preferences are set up, you can use the dashboard to manage your deliveries and make changes as needed.

What if You Missed the Delivery Window for Your FedEx Package?

If you missed the delivery window for your package, you can usually arrange for another delivery attempt or pickup at a secure location. Here’s how:

  1. Check your tracking information to see if a delivery attempt was made.
  2. If a delivery attempt was made, review the door tag left by the courier for instructions on how to arrange for a different delivery option or pickup.
  3. If no delivery attempt was made, use FedEx Delivery Manager to schedule a new delivery time or location.

The Pros and Cons of Using a FedEx Access Point for Package Pickup

FedEx Access Points are secure, convenient locations where you can pick up your packages if you’re not able to be present to sign for them. Here are some pros and cons to consider:

Pros:

  • Convenient locations such as Walgreens and FedEx Office
  • Secure pickup options
  • Flexible pickup times

Cons:

  • May not be available in all areas
  • Possible additional fees

How to Track Your FedEx Package in Real-Time

If you want to track your package in real-time, you can do so using FedEx’s tracking tools. Here’s how:

  1. Go to the FedEx website and click on “Track a Package.”
  2. Enter your tracking number and click on “Track.”
  3. You’ll be able to see the package’s current location, delivery status, and any delivery options available.

How to File a Claim with FedEx for Missing or Damaged Packages

If your package has been damaged or is missing, you can file a claim with FedEx to request compensation. Here’s how:

  1. Visit the FedEx website and go to the claims page.
  2. Enter your tracking number and select the type of claim you want to file.
  3. Provide details about the missing or damaged package, including any documentation or photos.
  4. Submit your claim and wait for a response from FedEx.

By following these tips and using FedEx’s online tools, you can ensure that your package is delivered safely and securely, even if you’re not able to be present to sign for it.

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