If you're encountering the "Earned Discount Error" message in FedEx Ship Manager, don't panic! Our troubleshooting guide will walk you through the steps to resolve this issue and ensure you're getting the discounts you deserve on your shipments.
Tips for FedEx Shippers

Troubleshooting the Earned Discount Error in FedEx Ship Manager

July 1, 2024
Last Edited:
July 11, 2024
Read time:
7 minutes
Anthony Robison
CEO & Founder
Anthony Robinson
Founder & CEO @ ShipScience

If you're using FedEx Ship Manager, chances are you're taking advantage of the Earned Discount feature to save money on your shipping costs. However, sometimes errors occur that prevent this feature from working as intended, leaving you confused and frustrated. In this article, we'll explore the common causes of Earned Discount errors and provide you with detailed steps to troubleshoot and fix them.

Understanding the Earned Discount Feature in FedEx Ship Manager

Before we dive into the specifics of troubleshooting Earned Discount errors, it's helpful to have a clear understanding of what this feature entails. Essentially, the Earned Discount program is a way for FedEx to reward shippers who consistently use their services for shipping. Depending on your shipping volume over the past 52 weeks, you may be eligible for discounts ranging from 1% to 40% off your shipping rates.

To qualify for the Earned Discount program, you must have a FedEx account in good standing and meet certain shipping volume requirements. These requirements vary depending on the type of account you have and the services you use. It's important to note that the discounts are applied automatically to your shipping charges, so there's no need to enter any special codes or take any additional steps to receive the savings.

It's also worth mentioning that the Earned Discount program is just one of many ways that FedEx rewards its loyal customers. Other benefits may include waived fees, priority customer service, and access to exclusive promotions and discounts. If you're a frequent shipper, it's definitely worth exploring all of the options available to you to see how you can maximize your savings and streamline your shipping process.

Common Causes of Earned Discount Errors

Now that we're clear on what the Earned Discount program is, let's explore some common causes of errors that prevent this feature from working properly:

1. Inaccurate shipment information: If any of the shipment details entered into FedEx Ship Manager are incorrect, such as the weight, dimensions, or destination address, this can trigger an Earned Discount error.

2. Ineligible shipment volume: Earned Discounts are determined by your shipping volume over the past 52 weeks. If you haven't shipped enough packages to qualify for a discount or if your volume has dropped too much, this could cause an error.

3. Technical glitches: Like any software program, FedEx Ship Manager can experience technical glitches that prevent it from working properly. In some cases, this can lead to Earned Discount errors.

4. Incorrect account settings: If your account settings are not properly configured to receive Earned Discounts, this can cause errors. Make sure that your account is set up to receive discounts based on your shipping volume.

5. Late or delayed shipments: If your shipments are consistently late or delayed, this can affect your shipping volume and cause Earned Discount errors. Make sure to monitor your shipments and address any issues promptly to avoid this problem.

How to Identify an Earned Discount Error in FedEx Ship Manager

It's important to be able to recognize when an Earned Discount error has occurred so you can take action to fix it. Here are some signs that you may have an Earned Discount error:

1. Higher than expected shipping charges: If you're not seeing a discount reflected in your shipping charges or if your charges seem higher than they should be, this could be a sign of an Earned Discount error.

2. Error message in FedEx Ship Manager: If you see an error message related to Earned Discounts while using FedEx Ship Manager, this is a clear sign that something is wrong.

3. Inconsistent discount rates: If you notice that the discount rates you're receiving are inconsistent with what you were expecting, this could be a sign of an Earned Discount error. Make sure to double-check your shipping invoices to ensure that you're receiving the correct discount rates.

4. Delayed delivery: If your packages are taking longer than expected to arrive at their destination, this could be a sign of an Earned Discount error. Check to see if there are any issues with your shipping account or if there are any delays in the shipping process.

Steps to Fix the Earned Discount Error in FedEx Ship Manager

Now that you've identified an Earned Discount error, it's time to take steps to troubleshoot and fix it. Here's what you need to do:

1. Check your shipment information: Start by double-checking all the details for your shipment to ensure they're accurate and up-to-date. This includes the weight, dimensions, and destination address for the package.

2. Review your shipping volume: If you're not eligible for an Earned Discount based on your shipping volume over the past 52 weeks, you'll need to ship more packages to qualify.

3. Contact customer support: If you can't determine the cause of the error or if you suspect a technical problem, reach out to FedEx customer support for assistance. They may be able to resolve the issue for you.

4. Keep track of your shipping volume: To ensure that you continue to qualify for the Earned Discount, keep track of your shipping volume over the past 52 weeks. This will help you identify any potential issues before they become a problem.

Troubleshooting Tips for Resolving Earned Discount Errors

If you're still encountering Earned Discount errors even after taking the steps outlined above, try these additional troubleshooting tips:

1. Clear your cache: Clearing your browser cache can sometimes resolve technical glitches that are preventing the Earned Discount feature from working properly.

2. Update your software: Make sure you're using the latest version of FedEx Ship Manager to avoid potential compatibility issues that could trigger Earned Discount errors.

3. Check your account settings: Make sure your account settings are up-to-date and accurate to ensure you're eligible for Earned Discounts.

4. Contact customer support: If none of the above steps resolve the Earned Discount errors, contact FedEx customer support for further assistance. They may be able to identify and resolve any underlying issues with your account or software.

How to Avoid Future Earned Discount Errors in FedEx Ship Manager

To minimize the risk of encountering Earned Discount errors in the future, follow these best practices:

1. Double-check shipment information: Always take extra care to enter accurate shipment information to avoid triggering an error.

2. Ship consistently: Keep up a consistent volume of shipments to maintain your eligibility for Earned Discounts.

3. Stay up-to-date on software: Regularly update FedEx Ship Manager to ensure you're using the latest version.

4. Monitor your account: Regularly check your account to ensure that you are receiving the correct Earned Discounts. If you notice any discrepancies, contact FedEx customer service immediately.

5. Understand the terms and conditions: Make sure you fully understand the terms and conditions of the Earned Discount program to avoid any misunderstandings or errors.

Maximizing Your Savings with the Earned Discount Feature

While troubleshooting Earned Discount errors can be frustrating, it's important to remember that this feature can help you save money on your shipping costs. By following the steps outlined in this article and practicing good shipping habits, you can maximize your savings and take advantage of all that FedEx Ship Manager has to offer.

One way to take full advantage of the Earned Discount feature is to consolidate your shipments. By combining multiple packages into one shipment, you can reduce the overall shipping cost and increase your chances of earning a discount. Additionally, using FedEx's packaging options, such as their flat rate boxes, can also help you save money on shipping costs.

Another tip for maximizing your savings with the Earned Discount feature is to regularly review your shipping history and adjust your shipping habits accordingly. By analyzing your shipping patterns, you can identify areas where you can improve and potentially earn more discounts. For example, if you notice that you frequently ship packages to the same location, you may want to consider setting up a recurring shipment to take advantage of the volume discount.

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