Parcel Audit & Carrier Guarantees

How do I request a UPS Guaranteed Service Refund (GSR)?

April 18, 2024
Last Edited:
July 10, 2024
Read time:
1 minutes
Anthony Robison
CEO & Founder
Anthony Robinson
Founder & CEO @ ShipScience

How Do I Request a UPS Guaranteed Service Refund (GSR)?

Once you’ve identified that a package was delivered late, requesting a Guaranteed Service Refund is relatively easy. Note: The request must be made by the shipper (not the recipient of the package) within 15 days of your scheduled delivery date.

Steps for Submitting a GSR Claim for a Late Shipment

There are two ways to file your Guaranteed Service Refund claims.

Common Issues with Guaranteed Service Refund Requests

Getting to the refund page is the easy part. There are many reasons why your shipment might not be eligible for a refund. Some common reasons include:

  • Shipment was delayed due to customs issues
  • Weather delays or natural disasters
  • Address errors or incomplete information
  • Shipment contained prohibited items

Beyond the reasons above, you still might find that your refund can’t be issued online due to UPS refund web service interruptions (a common problem).

Conclusion: Automate Refunds at Scale

If you are just trying to get refunds for a couple shipments or if you ship less than 100 shipments a month, manually reviewing your shipments and submitting your refund requests yourself may be manageable for you and your business. If you ship in heavier volume, keeping up with this process will quickly become tedious, and refunds will slip through the cracks. We guarantee it.

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