Does UPS Charge for Redelivery? A Comprehensive Guide

UPS is one of the largest delivery service providers in the world. It delivers millions of packages every day, and sometimes, customers miss their delivery. When this happens, UPS offers a redelivery service to try again. However, many people wonder if there is a charge for redelivery. In this comprehensive guide, we will cover all the relevant aspects of UPS's redelivery policy and answer the question, does UPS charge for redelivery?

Why Does UPS Require Redelivery?

UPS requires redelivery because it wants to ensure that packages are delivered to the intended recipient. If there's no one available to receive a package, UPS will try again later to deliver the package. This process is known as redelivery. It is also common for UPS to require redelivery when the initial delivery attempt was unsuccessful due to reasons such as an incorrect address, a business closure, an inaccessible location or incomplete delivery information.

Another reason why UPS may require redelivery is if the package requires a signature upon delivery. If the recipient is not available to sign for the package, UPS will not leave it unattended and will require redelivery at a later time. This is to ensure the safety and security of the package.

Additionally, UPS may require redelivery if the package is being shipped internationally and is held up in customs. In this case, UPS will attempt to deliver the package once it has been cleared by customs. If the recipient is not available at the time of delivery, UPS will require redelivery at a later time.

What Happens If You Miss a Delivery from UPS?

If you miss a delivery from UPS, they will leave a notice to let you know that they attempted a delivery and that you missed it. The notice will indicate when the next delivery attempt will be made. If you know that you won't be around to receive the package during that time, you can request a redelivery online or contact UPS customer service.

It's important to note that if you miss multiple delivery attempts, your package may be returned to the sender. This can be especially frustrating if you were eagerly anticipating the arrival of your package. To avoid this, make sure to keep an eye out for the delivery notice and take action as soon as possible.

Additionally, if you're expecting a package from UPS but won't be available to receive it, you can also choose to have it held at a UPS location for pickup. This can be a convenient option if you know you won't be home during the delivery window or if you want to avoid the risk of missing the delivery altogether.

Understanding UPS’s Redelivery Policy

UPS's redelivery policy is designed to help customers receive their packages as quickly and efficiently as possible. The policy is intended to reduce the number of missed deliveries and make sure that packages are delivered safely and on time. When you request a redelivery, UPS will try to deliver your package on the next business day. However, the delivery window may vary depending on your location and availability.

It is important to note that UPS may require a signature upon delivery, especially for high-value packages. If you are not available to sign for the package, UPS will leave a notice with instructions on how to schedule a redelivery or pick up the package at a UPS location. Additionally, if you have multiple packages scheduled for delivery, UPS may require you to be present for all deliveries to ensure that all packages are received and signed for.

If you need to change the delivery address or date, you can do so through UPS's online tracking system or by contacting their customer service. However, it is important to make these changes as soon as possible to avoid any delays or missed deliveries. UPS also offers a variety of delivery options, such as delivery to a UPS Access Point or a UPS My Choice delivery change, which allows you to redirect your package to a different address or reschedule the delivery date.

How to Schedule a Redelivery with UPS

You can schedule a redelivery with UPS in several ways. You can use UPS's "Schedule a Redelivery" tool on their website by entering your tracking number. You can also call their customer service line or use the UPS app to schedule a redelivery. When scheduling a redelivery, it's crucial to provide accurate and complete delivery information, including the delivery address, contact information, and a signature release if necessary.

It's important to note that UPS offers several options for redelivery, including choosing a specific date and time for delivery or redirecting the package to a UPS Access Point location for pickup. These options can be selected during the scheduling process and may incur additional fees.

If you miss a scheduled redelivery, UPS will typically make two more attempts to deliver the package before returning it to the sender. To avoid this, make sure to provide accurate and up-to-date delivery information and be available to receive the package during the scheduled delivery time.

Is There a Cost for Requesting a Redelivery from UPS?

Whether or not there is a charge for requesting a redelivery from UPS will depend on the specific circumstances of the delivery. For packages that require redelivery because the initial delivery attempt was unsuccessful due to the recipient's absence, there is no charge for the first redelivery attempt. However, for subsequent redelivery attempts, a fee may apply. If UPS needs to make a redelivery due to incorrect, incomplete, or inaccurate information, a fee may also apply for the redelivery.

It is important to note that if the package is being held at a UPS location for pickup, there is no charge for holding the package for up to seven days. However, if the package is not picked up within that time frame, a fee may apply for additional storage.

Additionally, if the package requires special handling or delivery services, such as a signature confirmation or Saturday delivery, there may be an additional fee. It is recommended to check with UPS for specific pricing and fees for these services.

How to Avoid Paying for Redelivery with UPS

The best way to avoid paying for redelivery with UPS is to ensure that you provide accurate and complete delivery information when ordering your package. This includes providing the correct delivery address, ensuring that someone is available to receive the package, and providing any additional delivery instructions if necessary.

Another way to avoid paying for redelivery with UPS is to track your package regularly. By tracking your package, you can stay updated on its delivery status and make sure that you are available to receive it when it arrives. Additionally, you can sign up for UPS My Choice, which allows you to customize your delivery preferences and receive delivery alerts, ensuring that you never miss a package delivery again.

What Factors Affect the Cost of Redelivery with UPS?

The cost of redelivery with UPS will depend on several factors, including the location, the weight and size of the package, and the number of redelivery attempts required. UPS offers a variety of package delivery options with different fees and delivery windows, so it's essential to review and compare options before scheduling a redelivery.

In addition to these factors, the type of package being delivered can also affect the cost of redelivery with UPS. For example, packages that require special handling or are considered hazardous materials may incur additional fees. It's important to accurately describe the contents of your package when scheduling a redelivery to avoid any unexpected charges.

Comparing the Cost of Redelivery with Other Shipping Companies

Compared to other shipping companies, UPS's redelivery fees are comparable. However, some companies may offer free or discounted redelivery options, so it's worth comparing prices and services before choosing a shipping provider.

It's also important to consider the frequency of redelivery needed. If you frequently require redelivery, it may be more cost-effective to choose a shipping company that offers free or discounted redelivery options, even if their initial shipping rates are slightly higher. Additionally, some companies may offer more flexible redelivery options, such as evening or weekend delivery, which can be more convenient for those with busy schedules.

Can You Change Your Delivery Address with UPS to Avoid Redelivery Fees?

Changing the delivery address with UPS to avoid redelivery fees may be possible depending on the delivery status and the package's location. If the package is still in transit or has not been processed for delivery, changing the delivery address is possible. However, if the package is out for delivery, UPS may not be able to change the delivery address. It's best to contact UPS customer service for assistance with changing the delivery address.

It's important to note that changing the delivery address may also result in a delay in delivery. UPS may need to reroute the package to the new address, which could take additional time. Additionally, there may be an additional fee for changing the delivery address, depending on the package's destination and the distance between the original and new delivery addresses.

If you're unable to change the delivery address or if the package has already been delivered to the wrong address, UPS offers a service called Package Intercept. This service allows you to redirect the package to a new address or have it held for pickup at a UPS location. However, there is a fee for this service, and it may not be available for all packages or delivery locations.

What Happens if You Refuse to Pay the UPS Redelivery Fee?

If you refuse to pay the UPS redelivery fee, UPS may not deliver the package. The package may also be returned to the sender. Refusing to pay the redelivery fee may also result in additional fees and charges, so it's best to pay the fees to avoid any further complications.

Tips for Efficient and Low-Cost Deliveries with UPS

To ensure efficient and low-cost deliveries with UPS, it's essential to provide accurate and complete delivery information and choose the most appropriate delivery options. You can save money on your deliveries by choosing slower delivery times, consolidating your shipments, and using UPS's flat-rate shipping options. It's also worth signing up for UPS My Choice, which allows you to manage your deliveries, track packages, and receive delivery alerts and updates.

Conclusion

In conclusion, UPS does charge for redelivery in some situations, but there are ways to avoid or minimize those charges. By following the guidelines above and providing complete and accurate delivery information, you can help ensure that your packages are delivered safely and efficiently. With the right approach, you can enjoy reliable and affordable deliveries with UPS.