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Anthony Robinson

Founder & CEO of ShipScience
Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious shipping processes. With a Bachelor of Science in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.

In 2003, Anthony founded Relectric.com, the first online marketplace for aftermarket industrial electrical parts. Managing logistics for Relectric.com as it scaled to over seven figures in UPS spend provided him with firsthand experience in overcoming complex shipping challenges. This invaluable experience ignited his passion for solving logistics problems and seamlessly transitioned into the creation of ShipScience in 2018.

Since founding ShipScience, Anthony has empowered numerous e-commerce businesses to navigate the complexities of parcel shipping through data-driven insights and innovative solutions. His leadership extends beyond ShipScience, having co-founded and exited Robly.com and served on advisory boards at Ciye and RESA Power, showcasing his commitment to driving corporate growth and enhancing operational strategies.  In 2023, Robinson authored the book Ship Smarter to help scaling businesses manage their logistics challenges.

Anthony is passionate about leveraging technology to streamline supply chains and improve customer experiences in the last mile. When he’s not strategizing shipping solutions, he enjoys connecting with industry leaders, exploring the latest trends in e-commerce and logistics, and spending quality time with his family.

Connect with Anthony on LinkedIn to learn more about his work and insights on optimizing shipping for e-commerce businesses.

Articles by Anthony:

September 27, 2024
How to Generate a Customer Exception Request Number

Discover how Customer Exception Request Numbers (CERN) revolutionize customer service by efficiently managing unique issues. Learn their importance in enhancing accountability, data analysis, and customer trust. Explore best practices for generating and handling CERNs, leveraging technology, and driving operational efficiency. Elevate your customer experience with effective CERN strategies.

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September 27, 2024
How to Use Volume Discounts to Negotiate Better Shipping Rates with FedEx

Unlock significant savings with FedEx volume discounts by committing to higher shipping volumes. Discover eligibility criteria, leverage customized rates for Express and Ground services, and negotiate better rates to boost profit margins. Utilize FedEx’s tools and strategies to optimize your shipping processes, enhance customer satisfaction, and streamline your business operations effectively.

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September 27, 2024
How to Reprint a Customs Invoice from FedEx Ship Manager

Master reprinting customs invoices with FedEx Ship Manager through our detailed guide. Learn why accurate customs documentation is crucial for international shipping, follow step-by-step instructions to access and reprint invoices, troubleshoot common issues, and implement best practices for managing, customizing, and securely storing your invoices. Ensure smooth, compliant shipments every time.

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September 27, 2024
How to Find Your FedEx Ship Manager Recipient ID

Master your shipping with FedEx Ship Manager Recipient ID. This unique identifier ensures swift processing, accurate deliveries, and effective tracking. Learn why having your Recipient ID is crucial, discover various methods to locate it, and get essential tips for keeping it secure. Streamline your shipping process, save time, and guarantee your packages reach the right destination every time.

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September 27, 2024
Troubleshooting FedEx Ship Manager Tracking Issues

Ensure seamless delivery with our guide on troubleshooting FedEx Ship Manager tracking issues. Learn to tackle common problems like delayed updates, inaccurate information, and lost packages. Discover effective strategies, best practices, and the benefits of third-party shipping platforms to enhance your tracking accuracy, optimize shipping processes, and boost customer satisfaction. Maintain reliable shipping operations effortlessly.

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September 27, 2024
How to Find Out What Version of UPS Worldship You Are On

Ensure your shipping operations run smoothly and securely by staying up to date with UPS WorldShip. This guide explains how to identify your software version, highlights the benefits of upgrading, and provides step-by-step instructions for updating. Learn why maintaining the latest UPS WorldShip version is crucial for efficiency and protection.

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September 27, 2024
What Is the FedEx Electronic Export Information (EEI) Fee?

Navigate international trade with ease by understanding the FedEx Electronic Export Information (EEI) fee. This essential fee ensures compliance with U.S. export regulations, avoiding hefty penalties and shipment delays. Learn the filing process, key requirements, and expert tips to optimize costs. Stay informed and streamline your exports for successful global operations.

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September 27, 2024
Comparing the Top Parcel Carriers for Your Shipping Needs

Choosing the right parcel carrier is crucial for business success, impacting costs, delivery speed, reliability, and customer satisfaction. This guide compares top carriers like USPS, UPS, and FedEx based on pricing, international shipping, tracking, customer service, and sustainability. Equip your business with insights to optimize shipping strategies and enhance efficiency.

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September 27, 2024
Unlocking the Power of Customer Retention Through Data Science Projects

In today’s competitive market, customer retention is vital for sustainable growth and profitability. Leveraging data science, businesses can personalize experiences, predict and prevent churn, and identify key loyalty drivers. Success stories from Amazon, Starbucks, and Airbnb illustrate how advanced analytics and machine learning enhance loyalty and boost profits. Embrace data-driven strategies to secure lasting relationships.

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September 27, 2024
Measuring Your Refund and Return Rate: Why It Matters for E-Commerce Operations

Understanding refund and return rates is essential for e-commerce success. These key metrics help optimize operations and enhance customer satisfaction by highlighting issues with product quality, descriptions, or service. By accurately calculating and analyzing these rates, businesses can implement best practices like detailed product information and flexible policies, ultimately boosting customer loyalty and profitability.

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