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What to Do If You're Not Home to Sign for a FedEx Delivery

May 20, 2023
Anthony Robinson
Written by
Anthony Robinson
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Why It's Important to Be Home for Your FedEx Delivery

Ensuring you're present to receive your FedEx delivery is crucial for several reasons. Foremost, signing for your package in person verifies that you've received your shipment in good condition, safeguarding against theft, damage, or adverse weather conditions. According to the FedEx 2023 Annual Report, approximately 15% of packages experience delays or issues due to missed deliveries, highlighting the importance of being available.

Additionally, being home minimizes the chances of your package being left unattended, reducing the risk of theft—a concern noted by the FBI. Timely receipt of your package ensures you get your items when needed, especially for time-sensitive or essential goods.

Consequences of Missing a FedEx Delivery

Missing a FedEx delivery can lead to several complications:

  • Delayed Receipt: FedEx typically makes up to three delivery attempts. Each missed attempt postpones the arrival of your package, which can be inconvenient if you need the items urgently.
  • Additional Fees: Rescheduling or redirecting deliveries may incur extra charges, depending on the service used and the package's destination.
  • Package Return: After multiple unsuccessful attempts, FedEx may return the package to the sender, potentially causing further delays and inconvenience.
  • Security Risks: An unattended package is vulnerable to theft or weather-related damage, compromising the integrity of your delivery.

To mitigate these risks, it's essential to monitor your package's status and take proactive steps if you're unable to receive the delivery personally.

Options for Managing Your FedEx Delivery When You're Not Home

1. Track Your FedEx Delivery Status

Utilize the FedEx tracking tool by entering your tracking number to monitor your package in real-time. This tool provides updates on the shipment's location, expected delivery date, and any potential delays.

However, be aware that tracking information might sometimes be outdated due to unforeseen circumstances. For the most accurate updates, consider contacting FedEx customer service directly.

2. Schedule a Specific Delivery Time and Date

FedEx offers the option to schedule a delivery at a time when you know you'll be available. This service ensures that your package is delivered at a convenient time, reducing the likelihood of missed deliveries.

Be aware that scheduling a specific delivery may involve additional fees, which vary based on package size, delivery location, and the chosen time slot. Review the applicable fees before making changes to avoid unexpected costs.

3. Request a Hold at a FedEx Location

If you're unable to receive your package at home, you can request to have it held at a nearby FedEx location for pickup. To do this, visit the Hold at Location page and select the most convenient FedEx facility.

Ensure you make this request before the first delivery attempt and remember to bring a valid government-issued photo ID when picking up your package. If pickup isn't possible within five business days, contact FedEx customer service to request an extension.

4. Provide Delivery Instructions

FedEx allows you to leave specific instructions for the delivery driver, such as leaving the package at a side door or with a trusted neighbor. Access this feature by navigating to the Delivery Instructions section on the FedEx website.

Clear instructions can help ensure your package is delivered securely, even if you're not home to receive it personally.

5. Redirect to an Alternate Address

Should you prefer your package be sent to a different location, FedEx's Delivery Change service allows you to redirect your shipment. This option is available for both business and residential deliveries.

Note that redirecting a package may involve additional fees based on the new destination and shipping method. Review these fees beforehand to make an informed decision.

6. Choose a Nearby FedEx Retail Location for Pickup

For added convenience, you can opt to have your package delivered to a local FedEx retail location. This allows you to pick up your package at your convenience, ensuring its safety and security.

When selecting this option, you'll need to present a valid government-issued ID and your tracking number at the pickup location. If someone else is collecting the package on your behalf, they must provide their own ID along with a signed authorization letter from you.

7. Sign for Deliveries Online or via Text Message

FedEx offers digital signing options for added flexibility. By signing for your package online through the FedEx website or via a text message link provided on the missed delivery tag, you can authorize delivery without being physically present.

Note that not all packages are eligible for electronic signatures, especially those containing valuable or restricted items. In such cases, alternative arrangements, like requesting a hold or redirecting the package, may be necessary.

Preventing Missed FedEx Deliveries in the Future

To minimize the chances of missing future deliveries, consider implementing the following strategies:

  • Regularly Monitor Tracking: Keep an eye on your package's status using FedEx's tracking tools to anticipate delivery times.
  • Utilize FedEx Delivery Manager: This tool allows you to customize delivery preferences, set up alerts, and manage package handling to suit your schedule.
  • Establish Safe Drop Locations: If your property has a secure area like a porch or garage, inform the delivery driver to leave packages there.
  • Enlist a Trusted Neighbor: With authorization, a neighbor can receive and hold your package if you're unavailable.
  • Choose Flexible Delivery Options: Whenever possible, opt for delivery services that offer flexibility in scheduling and pickup locations.

By proactively managing your delivery preferences and utilizing FedEx's range of services, you can ensure a smoother and more reliable delivery experience.

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About the Author

Anthony Robinson is the CEO of ShipScience, a pioneering company dedicated to helping e-commerce leaders optimize their shipping decisions, reduce costs, and automate tedious processes. With a Bachelors Degree in Economics from Stanford University, Anthony brings over two decades of expertise in logistics, business development, and operational efficiency to the table.
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