CarrierWatch

SLA & time-in-transit performance across your entire carrier network.

See where delivery performance drifts, which lanes are at risk, and what to fix before it becomes a CX fire drill.

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Are you a carrier? Get included

A dashboard showing carrier performance over the last 30 days: DHL Express 97.1%, UPS Ground 96.2%, FedEx Home 94.8%, USPS Priority 91.3%, and OnTrac 88.4%. 5 carriers monitored.

When performance slips, the cost shows up everywhere.

Late deliveries, missed SLAs, and undetected issues erode margin and customer trust.

Operations

Hidden SLA risk

Performance issues surface after customer complaints
No visibility into which lanes are degrading
Reactive firefighting instead of proactive management

Customer Experience

Missed promises drive escalations

WISMO volume spikes with no early warning
Promise dates disconnected from carrier reality
CX team lacks data to set expectations

Procurement

Hard to negotiate without evidence

Carrier QBRs rely on carrier-provided data
No independent performance baseline
Difficult to justify routing changes

What you get with CarrierWatch

Cross-carrier visibility, performance scorecards, lane-level drilldowns, and alerts, all in one place.

See the Full Picture

Understand each carrier’s performance metrics, such as delivery speeds and reliability, and use this comprehensive data to enhance your logistical planning.

This deeper insight allows you to make informed decisions, tailoring your strategies to meet both customer expectations and operational goals.

Stack rank my carriers

A table displaying shipping data for FedEx and UPS, covering the start date, total packages, on-time percentage, and average transit time. Dates range from April 26 to April 30, 2023, with varying statistics for each carrier and day.

A dashboard titled Delivery Summary displaying various statistics: 3,313 delivery issues (10.9%), 1 damaged in transit, 255 return labels used, with a pie chart showing delivery breakdown: 22% early, 72% on time, 6% late. Menu on the left.

Tools for Better Shipping

Get actionable insights that empower you to work more effectively with carriers, from negotiating more favorable rates to enhancing delivery times.

Our tools help streamline your shipping processes, enabling a more efficient and cost-effective operation that directly benefits your bottom line.

See my performance

Alerts That Matter

Receive custom alerts that focus only on critical issues, allowing you to maintain high operational standards without being overwhelmed by irrelevant data.

These targeted notifications ensure you are always informed of significant events or changes, enabling proactive management of your shipping needs.

Set up my custom alerts

A settings menu for email notifications with options for delivery issues like late deliveries and lost packages. It includes checkboxes for notifications preferences and a dropdown for frequency, set to Weekly. Buttons for Cancel and Save are at the bottom.

How it Works

Simple steps to better shipping

A digital form titled Connect UPS Account with fields for UPS.com User ID or Email and UPS.com password. It includes icons of two connected services, a cancel button, and a purple connect button.

1. Start with Your Data

Connect your shipping accounts for a full view. You keep direct control; no changes required to your operations.

Chart displaying shipment refund eligibility data. Metrics include 30 impacted shipments, $600 potential savings, and 0.1% of savings opportunity. Includes buttons for Oversized Shipments and Additional Handling.

2. Find What Matters

Our system and team help you spot where you can save money and improve.

A card with a savings opportunity for FedEx/UPS shipments. It mentions $602,892 in correctable errors and fees from January 1, 2024, to May 7, 2024. A red arrow indicates a 1.2% potential savings. A button labeled Take Action now! is at the bottom.

3. Take Action

We recover costs and offer guidance to optimize shipping now and ensure scalability for your future growth.

“The ShipScience team has been a significant asset to Soundproof Cow. The innovative technology and user-friendly portal have been integral to monitoring our shipping charges. Their customer support and diligent auditing processes have yielded significant savings. Working with a team that truly cares about developing new solutions and improving the client experience is refreshing.”

Drew McLaughlin, Product Manager

Revolutionize your parcel shipping strategy.

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