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Pricing

Only pay when carriers pay you.

Our pricing is simple.  We share 25% of what we recover for you—billed after payouts land in your bank account, with a line‑item invoice for every claim ID or refund. No recoveries? No fee.
Get a claims ROI snapshot—using your data
A sample invoice table lists claim IDs, carriers, paid amounts, and 25% fees for three claims, totaling a fee of $369.13. Carriers shown are UPS and FedEx, with paid amounts and fees displayed for each.

25%

of paid claims & refunds

Pay only on actual carrier disbursements & credits; we invoice monthly—after you've been paid.

What's included

Auto‑claim for non‑POD loss & carrier‑identified damage
Unified manual filing (~5s from tracking/order), bulk upload (all carriers, unlimited), API/SFTP automated push
Carrier‑ready evidence packs + deadline alerts
Reconciliation: paid‑claim → payout → GL export
Dashboards: pipeline, recovery by carrier/service, denials, claim‑to‑cash
ParcelBI, AutoRefunds and ShipScience API are included by default
Coverage: UPS & FedEx; USPS/DHL launching Jan 1, 2026.
"Paid claims" = verified carrier payments and reimbursements remitted to you (excludes goodwill credits).

Choose a path based on your business needs.

5 min setup

Start 30-day free trial

Get connected and start filing claims today.
30-day free trial, then 25% of paid claims
Auto‑claim + manual/bulk/API filing
SimpleClaims, ParcelBI & AutoRefunds
Month-to-Month billing - no contracts
Start free trial

Talk to sales

Customized onboarding, products & pricing.
Enterprise SOW terms & SLAs
Add/Remove products or features
Custom integrations & add-ons
Usage‑based or custom pricing
Talk to sales
Estimate your upside.
Get a personalized ROI estimate based on your shipping volume and loss patterns. Takes less than 30 seconds.
Some of the world’s best brands love ShipScience.

Simplified, Transparent Billing.

Invoiced monthly in arrears
Only after you've received carrier funds or credits
Line-item invoice
Shows claim IDs, carrier, paid dates/amounts, and fee breakdown (source of record)
No recoveries, no fee
We only charge when you get paid or credited
Billing by Brand
Invoices can be broken apart or detailed by brand / business unit.

Answers to common questions.

Carrier payments actually remitted to you; we invoice only after you’ve been paid.
No. No recoveries, no fee.
Monthly in arrears, with claim IDs, carrier, paid dates/amounts, check numbers or EFT ids, and fee calculation (source of record).
Not by default. For enterprise procurement, we can structure optional minimums/commitments while keeping fees outcome‑aligned. (Talk to Sales.)
Yes—paid pilots typically run 30–90 days. We stand up connectors (Shopify/BigCommerce/ShipStation/SFTP, UPS/FedEx), enable SSO/RBAC, baseline KPIs (minutes/claim, on‑time %, approval %, claim‑to‑cash), and run live claims (auto + customer‑identified). We conclude with an executive readout and rollout plan. USPS/DHL can be added as they go live.
Yes—you can sign up for a 30-day, risk free trial from our website.  For SimpleClaims, most enterprise customers choose a 30–90‑day paid pilot with clear KPIs.  (Talk to Sales.)
No—SimpleClaims complements insurance. We centralize carrier claims (loss/damage), prevent deadline/field misses, and produce clean evidence packs. If you use insurance, SimpleClaims still reduces effort and improves documentation quality.

Ready to transform how you handle claims?

Join leading shippers who are recovering more, reconciling faster, and working from a single source of parcel truth.
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