Parcel Audit & Carrier Guarantees

What Is FedEx Money Back Guarantee? A Comprehensive Guide

April 18, 2024
Last Edited:
July 10, 2024
Read time:
7 minutes
Anthony Robison
CEO & Founder
Anthony Robinson
Founder & CEO @ ShipScience

What Is FedEx Money Back Guarantee? A Comprehensive Guide

As one of the world’s leading shipping carriers, FedEx offers a money-back guarantee on many of its services. In this comprehensive guide, we will explore the ins and outs of FedEx’s Money Back Guarantee. From its history to its fine print, you’ll learn all you need to know about this valuable service.

The History of FedEx and Its Money Back Guarantee

In 1971, Frederick W. Smith founded FedEx as a small package delivery service. Since then, the company has grown to become a household name in the shipping industry. With a reputation for reliability, FedEx has won the trust of millions of customers worldwide.

Part of the reason for FedEx’s success is its Money Back Guarantee. The guarantee was first introduced in 1991 as a way of reassuring customers that FedEx was committed to quality service. Today, the Money Back Guarantee remains a cornerstone of FedEx’s business, providing peace of mind to shippers across the globe.

Over the years, FedEx has expanded its services to include not only package delivery, but also freight, printing, and e-commerce solutions. The company’s commitment to innovation has allowed it to stay ahead of the competition and continue to meet the evolving needs of its customers.

In addition to its business success, FedEx has also been recognized for its environmental initiatives. The company has implemented a number of sustainability programs, including the use of alternative fuels and the development of eco-friendly packaging materials. These efforts have earned FedEx numerous awards and accolades, and demonstrate the company’s commitment to being a responsible corporate citizen.

How Does the FedEx Money Back Guarantee Work?

The FedEx Money Back Guarantee is a promise made by the company to deliver your package on time or your money back. If FedEx fails to deliver your package within the promised timeframe, you can request a refund of your shipping costs. The exact terms and conditions of the guarantee depend on the type of service used.

For example, FedEx Express offers a money-back guarantee for all U.S. domestic services, as well as select international shipments. Packages shipped via FedEx Ground, however, have limited money-back guarantee coverage. The guarantee does not apply to shipments delayed due to weather or other circumstances beyond FedEx’s control.

In addition to the money-back guarantee, FedEx also offers a service called “Delivery Manager” which allows customers to customize their delivery options. With Delivery Manager, customers can choose to have their package delivered to a different address, hold their package at a FedEx location for pickup, or even schedule a specific delivery time.

Furthermore, FedEx also offers a service called “Signature Proof of Delivery” which provides customers with a digital copy of the recipient’s signature upon delivery. This service can be especially useful for businesses or individuals who need to keep track of important deliveries and ensure that they have been received by the intended recipient.

The Benefits of Using FedEx for Shipping

There are several benefits to using FedEx for your shipping needs:

  • Reliability: With a global network of distribution centers, FedEx is able to offer fast and efficient service to locations across the world.
  • Customer Service: The company offers a range of support options, including online tracking and customer service via telephone or email. If you encounter any issues with your shipment, FedEx’s customer service team is available to help resolve them quickly and efficiently.
  • Variety of Shipping Options: From overnight delivery to ground shipping, FedEx has a range of services to choose from. The company also offers specialized shipping options for items such as hazardous materials, oversized packages, and temperature-sensitive products.

Understanding the Fine Print of FedEx’s Money Back Guarantee

As with any service contract, it’s important to read the fine print of FedEx’s Money Back Guarantee. One of the most important things to understand is the timeframe in which you can file a claim. In most cases, you must file your claim within 15 days of the delivery date.

It’s also worth noting that the guarantee does not cover all types of shipping delays. For example, weather-related delays or delays caused by customs or other government agencies may not be covered. Additionally, the guarantee only applies to the cost of shipping, not any other expenses such as customs fees or taxes.

Another important aspect to consider is that the Money Back Guarantee only applies to certain FedEx services. For instance, if you use FedEx Ground or FedEx Home Delivery, the guarantee only applies if the package is delayed by one or more business days. However, if you use FedEx Express services, such as FedEx Priority Overnight or FedEx 2Day, the guarantee applies if the package is delayed by even 60 seconds.

Common Reasons Why Packages May Not Qualify for the Guarantee

There are several common reasons why packages may not qualify for the FedEx Money Back Guarantee:

  • If the package was not sent via a guaranteed service.
  • Incorrect shipping information or address correction fees.
  • Packages that are not delivered due to recipient refusal or absence.
  • Delays due to severe weather or natural disasters.
  • Packages that contain prohibited items, such as hazardous materials or illegal substances.

How to File a Claim for a Failed Delivery with FedEx

If you believe your package qualifies for a refund under the Money Back Guarantee, you can file a claim with FedEx. The easiest way to do this is through the company’s online claims system. You’ll need to provide your shipping details, tracking number, and a description of the shipment.

Once your claim is submitted, FedEx will investigate the delay and determine if you are eligible for a refund. If your claim is approved, you should receive your refund within 7-10 business days.

Tips for Maximizing Your Chance of Receiving a Refund from FedEx

To maximize your chances of receiving a refund from FedEx:

  • Make sure you are using a guaranteed delivery service. If you’re unsure which services qualify for the Money Back Guarantee, check with your FedEx representative.
  • Ensure your shipping information is correct and up-to-date. Incorrect addresses or contact information can cause delays or even prevent delivery altogether.
  • If you encounter any issues with your package, contact FedEx’s customer service team as soon as possible.

Comparing the Money Back Guarantees of Other Shipping Carriers

While FedEx’s Money Back Guarantee is certainly one of the most comprehensive in the industry, it’s worth noting that other shipping carriers also offer similar guarantees. For example, UPS offers a similar guarantee for its premium shipping services.

If you’re looking to compare the money-back guarantees of different carriers, be sure to review the specific terms and conditions of each service carefully. By doing so, you can ensure that you choose the right carrier for your shipping needs.

Another shipping carrier that offers a money-back guarantee is DHL. Their guarantee covers the cost of shipping and any additional fees if the package is not delivered on time. However, it’s important to note that this guarantee only applies to certain services and destinations.

It’s also worth considering the reputation of each shipping carrier when comparing their money-back guarantees. Look for reviews and feedback from other customers to see if they have had positive experiences with the carrier’s guarantee and customer service.


In conclusion, the FedEx Money Back Guarantee is a valuable service that provides peace of mind to shippers worldwide. By understanding the terms and conditions of the guarantee, you can ensure that you’re able to take advantage of its benefits should you encounter any issues with your shipment.

With FedEx’s commitment to quality service and customer support, you can trust that your packages will be delivered on time and with the utmost care. Whether you’re shipping domestically or internationally, FedEx is a reliable choice for all of your shipping needs.

It’s important to note that the FedEx Money Back Guarantee applies to certain services and shipments, so it’s always a good idea to check the terms and conditions before shipping. Additionally, FedEx offers a range of other services such as packaging, printing, and freight, making it a one-stop-shop for all of your shipping and business needs. With their extensive network and advanced technology, FedEx is constantly innovating to provide the best possible experience for their customers.

Revolutionize your parcel shipping strategy.

Get a free analysis